• Patient notification of test results:
• Results of X rays or scans are routinely notified to patients.( Exception when the scan report indicates patient has been advised of the result)
• Biopsies and cervical smears are notified to patients either by text, email or by telephone if further action is required. 
• Routine blood tests are not notified. We encourage all patients who have internet access to register for Manage My Health. Manage my health enables patients to view their own results. Or alternatively patients are welcome to contact the practice for results. 
• Please contact the practice if you have any concerns or enquiries regarding your test results. (You may be asked for identification prior to results being discussed)

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Repeat prescriptions 

Please allow 3 working days from receipt of your request for your repeat prescription to be sent to your nominated pharmacy. 

If you require an urgent prescription to be sent to the pharmacy within 24 hours, please phone reception to request this and let reception know that it is an urgent request. Please note that we may not always be able to complete this within 24 hours. There is a $40 fee for same-day urgent prescriptions. 

Repeat prescriptions can be ordered via our patient portal Manage My Health (this is the most secure messaging service and preferred request method) or via a phone call to the practice. Please phone reception if you are interested in signing up for Manage My Health or would like more information. Urgent prescriptions must be requested via a phone call to reception. 

Patients requesting repeat prescriptions must be assessed in a face-to-face consultation at least annually by the GP in order to continue to receive repeat prescriptions and to ensure the prescription remains appropriate and clinically relevant. 

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Payments 

We expect prompt payment on the day of the consultation or for any other services that are provided. If you are experiencing financial hardship or may struggle to pay a bill on the day, please speak to a member of our reception or administration staff as we can discuss a payment plan or come to an agreement to suit your situation. 

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Patient and Visitor Behaviour Policy

Port Nicholson Medical Centre is a practice where staff, patients and their family and friends work together to care for people who are unwell. 

We want a safe and calm environment for everyone. 

We have a zero tolerance to aggression or harassment of any kind towards staff, patients and visitors. This includes: intimidation, threats, swearing, shouting, racial comments, hate speech or physical aggression towards people or property. 

Please respect out environment to ensure the best outcome for our staff and patients. Please talk to our Receptionist or Nurse if you are feeling frustrated or stressed, patients get better, faster treatment when we use calm voices and work together. 

If you are feeling overwhelmed please speak to our Receptionist and they will help you to find another space to wait in. Please turn cellphones off or on silent while in consultation with your Doctor or Nurse. 

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Health Information Privacy Statement

Please click the button above if you would like to view our health information privacy statement which is included in our enrolment pack